CRM Consulting Services
From Strategy to Implementation
Once we begin an engagement, it’s time to consider the initiatives. These initiatives could include a CRM Strategy, CRM change management execution plan, a data-mining project to create your customer profile, or just the implementation of an e-mail management system. No matter what your CRM initiative is, Solvis can create value by using our own CRM Implementation Methodology. This methodology incorporates what has and has not been successful in prior CRM implementations. Additionally, it addresses and provides mitigation for areas that have commonly caused problems in CRM engagements.
The methodology addresses each phase of a CRM engagement including:
Strategy, Roadmaps, Surveys
Package Evaluation Workshops
Analysis/Scope/Gap
Conference Room Pilots
Design (conceptual and detailed)
Construction
Testing
Change Management
Pilot Deployment
Production Deployment
Assimilation CRM Delivery Toolkit